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PS, if you want to attend free events, buy tickets and claim they dont work. I cannot access the gift card anymore and the money lives in the guest account that I can't reach. . Explain your scenario and include any relevant evidence. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. 05.04.2022 how do i import data into django? I assume they can be invalidated? 4,038 total complaints in the last 3 years. This NEVER happens. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Yes No Still Need Help? Yes No Still Need Help? Stay away from Stubhub if you're a seller. I got this item for $5 at Goodwill. Don't give up, call paypal. This just happened to me as well. June 17, 2022 When will I be payed after adding the default Payment Method? This is zero help. I just sold these last night. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. See our seller policies. If you can't deliver the tickets you sold on StubHub, you need to tell us. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. The refund will take 5 to 8 days. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. wipo.int. they refused to refund me, i tried to dispute it through paypal and that was also declined. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. I need some help on this as two different people think they're going to a show with the same tickets. ******************, I had a ticket listed and kept getting errors when trying to remove it. (I wanted to buy time to see what legal recourse I have here). 2018 and 2019 to know the actual percentage record of . You have no seller protection at all. Then again, I would be pissed if I were in his shoes. If you make any changes, click 'Save. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. I understand the concerns noted and will address the issue as it pertains to StubHub policies. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. Was this answer helpful? Is there anyway, you can shed light as to why is this happening to me at all? Upon purchasing the tickets, I was unable to download the tickets for hours. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. wipo.int. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. I asked- this is my first notice, ever, of this. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. A review of Stubhubs file was done in February 2022. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Open the SeatGeek app. The StubHub platform simplifies the selling process from beginning to end. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. No. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. I just got my 120% credit, but I would rather have the cash. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. The 'Payment' tab is automatically open. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. It's not enjoyable. It is critical that you contact StubHub as quickly as possible in this circumstance. I've never complained about any company before. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Your boss's inability to be organized is not your problem! Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. Are Ticket Prices Killing Weekends With Adele Attendance? Did you find it helpful? So sorry for the delay here! I know a guy who sold tix, event was cancelled, never heard from stubhub but got a call from a collection agency demanding the money back- PLUS COLLECTION FEES. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) 4. None of these are valid grounds for you to cancel your StubHub sale. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. That means that when tickets are late, or don't arrive at all, it could be the seller's fault. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. 2. Been on hold 2 days in a row. Stalked for a long time. Press question mark to learn the rest of the keyboard shortcuts. https://stubhub.community/t5/notes/composepage. Terrible. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. We are changing the way you register and sign-in to the StubHub Community. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? It's extremely difficult to request help, especially for tech issues. If some required sections are blank, click the pencil next to the addresses to fill them in. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. The Seller (and not StubHub) sets the prices for the Tickets. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. Physically unable to perform job. Customer Reviews are not used in the calculation of BBB Rating. All Rights Reserved. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. Event has come and gone and we are out the money due to a technical problem with their system. That is bull f****** s*** I would call StubHub and raise hell. I did what it asked and got an automated response that does no good. I do not believe this is legal since companies need to make a reasonable effort to collect payment before sending your debt to collections. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Fill out your subject and message. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. Replacement tickets of equal or better value to those purchased. Many have been outright rude. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Unfortunately Adobe is lacking with fullfilling our contract. Follow the steps below to send a private message: 1. The Bills fulfill the "team of destiny" narrative. I tried multiple computers as well with no luck. 1. Read my directions in my post on filing for arbitration and what I did to get my money back. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). Ticket Marketplace. Customer service all the way to your seat, 2000-2022 StubHub. Same, though I've kept pushing the dispute. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. 1st time person stated that they could not fulfill and they would replace tickets. bloomer livestock trailers for sale. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. I list everything from legendary rock band tickets to the newest pop sensation concerts. This very issue happened to me. I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. I feel terrible that I inadvertently listed and sold on both platforms. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. stubhub unable to fulfill All Rights Reserved. You will enter your community username and new password and done! I need my refund to be issued now. I'm having the same problem. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Transfer my StubHub mobile phone tickets to a family member? Call stubhub, don't take their first offer, which is like a 20% refund. Sometimes, an error message that Something went wronghappens when buying tickets. Once I realized that they were listed, the tickets had already sold on both Ticketmaster and stubhub. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. Projected score: Bills 33-30. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. As a marketplace, StubHub does not own the Tickets sold on the Site. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. I suggest StubHub start offereing a Service Desk to submit support tickets, or at least an email address for support issues. Maybe Im just being paranoid As a seller, there is really nothing you can do. Details About Unable To Fulfill Job Duties. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Something similar happened to me for the Baltimore 13 show. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. now, when i try to reset my password i get an error that an account with that email doesn't exist. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. I am unemployed and cannot afford this mistake. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. The same thing happened to me. Ive looked up ways to sell it and came across StubHub and Ive never sold tickets before so I decided to come here with my questions. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. I receive a "Failed to load shipping label" errore message. 1. I asked if there were any buyer complaints or were the tickets invalid. Make sure your account info is completely filled out. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. 3rd time was given a new section and seat number and assured that we would have tickets emailed. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. empress china japan value; despisal pronunciation; what does the name alex mean for a girl; nike air max '90 premium nfl green bay packers; army half marathon 2019 If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. Ask the Community Sells Music & Sports Tickets. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. Make sure your account info is completely filled out. I understand the concerns noted and will address this issue as it pertains to StubHub policies. BBB Business Profiles generally cover a three-year reporting period. my guess is that my account is disabled. Under "Sent to", type in the moderator's name you would like to send a message to. So stub hub had his company collect on it ? "The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. i disputed a charge with them a couple weeks ago. Last Updated on June 17, 2022 by Dave Clark. vertical wind turbine for sailboat. If I chose the option to get refund no action was required. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. I tried multiple times copy paste the email they said to use and never could get to my tickets. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. 6 1 Shiraz Mawani Dave Clark. [.] That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. I have tried mutiple computers and browsers. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Would not recommend purchasing tickets from. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. They insist the calls are all recorded. Customer service all the way to your seat, 2000-2022 StubHub. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. AMA ? Inability to perform job duties. Have never paid anywhere close to face value for baseball tickets. It has been sitting Winning bidder wont pay after winning. 2. Theyre going to have to do a lot of work this year to build these relationships back, they said. [.] Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. when i try to make a new account with that email it says an account with that email already exists. This game goes to overtime, where Buffalo kicks a game-winning field goal on its second drive of the extra period. Stubhub came to BBBs attention in 2002. Since then I am no longer able to access my StubHub account. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. What is the return policy for StubHub? I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. After the switch, you will enter the email address you use to access the community in order to reset your password. I tried on my phone, my computer and even tried with and without WiFi. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). Just got one in Section 225 row 11 for a really decent price. We send emails as a courtesy when your tickets sell. Yes I understand the concerns noted and will address the issue as it pertains to StubHub policies. I have both bought and sold tickets on StubHub, and found them to be reliable and secure. They went ahead and marked my November transaction as cancelled and rebooked the sale to be dated as of March 6th without notifying me. Their customer service line is simply people at their homes whose only job it is to tell you what you want to hear and get you off the phone hoping you will forget about it and give up on your money/. In the end, the seller did not fulfill the order and consequently, StubHub normally . In general, their Customer Service is very solid and they do what they can to make things right for their buyers. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. Select the ticket group you'd like to sell. Thank you for your help! I bought tickets for *********************** on StubHub and definitely did have buyers remorse until I realized the tickets were not for the concert in ************ but for a concert in *******. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. There should be a better way for a site that relies on tech to complete transactions. I would totally be pissed if I were in your shoes. Very disappointed! The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. After the switch, you will enter the email address you use to access the community in order to reset your password. How can you possibly consider this to be a solution. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. Stubhub is a broker. A refund does not remedy the situation, it's fraudulent. We all hate paying Stubhub fees, but they come through in the end at least. What a ripoff and they are totally unreachable. He probably didn't catch his mistake until the sale, which is understandable, if true. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". Very frustrated with them. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. Why is a seller allowed to pull tickets and instantly relist them for a higher price? Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. Stubhub initially said I could be refunded, but since refused. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? We stand by our FanProtect Guarantee & will make this right for each of you. Got a full refund, plus a $100 coupon for a ticket. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. Failed to load shipping label" errore message. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. I'll be at MSG2 myself on Monday night so maybe I'll see you there. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. I can guarantee this based on past performance.If anyone is looking to buy tickets from stubhub, they are a sham company. Absolutely love when I get messages like this. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. Called on 4 separate occasions. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. It's easy! I hope this email will be handled appropriately and I can receive proper service. I have tried mutiple computers and browsers. Select "New Message". According to him they would call or email by Friday the 30th. As a matter of policy, BBB does not endorse any product, service or business. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? de jure or de f acto unable to fulfill, or fails to. 1. No. The "FanProtect Guarantee" is StubHub's return policy. Purchased tickets to a concert. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. That is the one good thing about StubHub. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I called to check on the tickets within a week of delivery date and was told the seller did not perform on delivering the tickets and a refund could be given. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Click or tap 'Sell your ticket' under the order information. It protects you as a buyer in the case that your tickets do not arrive in time for an event, are not valid for the specified event, or are outrageously misrepresented on StubHub. You dont get consumers back to your site if you cant deliver.. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. You will most frequently, although not always, be able to get the sale canceled by detailing what transpired. Set your ticket price and how you want to be paid. 5. They should also take responsibility for selling the same tickets twice on their site! Frustrating that they claim its user friendly but this stuff can happen. We send emails as a courtesy when your tickets sell. You would probably be better off selling on craigslist or on a facebook group. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Tap Tickets in the navigation bar at the bottom. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. Phone support isn't an option for me. If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Glad to hear that you got a full refund and a $100 credit, OP. 8 The following figure show in detail. Hi! Set your price and tap List tickets. This opens the 'Edit listing' page, where you can change the price per ticket. We send emails as a courtesy when your tickets sell. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. Thank you for the opportunity to respond to ********************** complaint, BBB Case #********. What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. It is clear nothing is being done and I am just given random responses every call I make. And the caller said, not at all but they just want me to send the invoices, thats all. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. Why is Stubhub allowed to sell things they don't have possession of? Sorry we couldn't be helpful. I have a question about Stubhubs seller protection. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets. I will not be using the Stubhub tickets for this event or ever again. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? None of these are valid grounds for you to cancel your StubHub sale. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. n the StubHub app, tap the second drop-down menu to see them). Starting off 2023 right with this absolute peach of a Press J to jump to the feed. This is irreparable damage. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". That's what happened here. However, fees are exorbitant and not well disclosed. 5 2022 . I have the same issue. Click the 'List Tickets' button. I'm pretty pissed nonetheless. I cannot reach them either. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. To fix this, we recommend to: Select 'Profile' then Settings (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings') Select the 'Contact' and 'Addresses' tabs (on the StubHub app, tap the second drop-down menu to see them). Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. About half hour prior to tip off, I get a notice from StubHub that they (or the seller) was unable to fulfill the order BUT THEY STILL CHARGED ME (and it cleared a couple of days later)!!!! I tried to remove it and there was site issues on StubHubs side. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Then disconnected. Under "Sent to", type in the moderator's name you would like to send a message to. Find event and registration information. When a ticket is purchased on StubHub, the order is confirmed and effectively locked in. 4. This just happened with me also. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. Customer service all the way to your seat, 2000-2022 StubHub. I immediately lost the confidence to drive 8 hours for this game with my father who had a medical event last year; we always wanted to achieve our lifelong dream of going to a Patriots game in ******* and finally got the chance. 3. Yes Purchased two tickets on 12/26 for an event on Jan 12th. We are changing the way you register and sign-in to the StubHub Community. If you have replacement tickets to offer, list the ones you have. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. Received and email confirmation. 3. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? https://support.stubhub.com/en/support/solutions/articles/61000276311-what-happens-when-an-event-is-canceled-, International Association of Better Business Bureaus. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. Can I cancel a sale on StubHub? BaseballIndustryMLBSportsTop Story (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. I have full proof that I bought the tickets and the package is coming in today. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. All Rights Reserved. See our. fulfill, the duties of an arbitrator. In this instance, they will provide you instructions through email. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Ticket prices may exceed the face . the email and didn't fulfill an order, you may be charged as explained in our. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Help us improve this article with your feedback. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. Anybody hear about this? Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Yes (in special circumstances). Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." On the way to the event we noticed tickets had not been sent. Sorry we couldn't be helpful. stubhub unable to fulfill Yes, I did.No, I didn't. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a timely manner. I have no other recourse at this point. Yes Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. Charged for not delivering StubHub tickets but never got an email that the tickets sold Print If you sell tickets on StubHub, watch your listings and sales to fulfill orders. Create an account to follow your favorite communities and start taking part in conversations. Dont forget, Monday is MLK day and a holiday. Is there anything I can do to avoid paying the stubhub fee for this? If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Especially one without a history. Disputing fraudulent transactions - wheres my $. Event is Sunday so I need to ship ASAP. Let's talk about the normal situations first. Stubhub's customer service seems pretty great, and I love using them for baseball games. 1,304 complaints closed in the last 12 months. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Let's start with the everyday circumstances. If you can't deliver the tickets you sold on StubHub, you need to tell us. BBB Business Profiles may not be reproduced for sales or promotional purposes. Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. 1Did you read books? I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. this solution posted abouve is from May '21. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Was told a manager will call me back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". But I am going to dispute this to the fullest extent. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. We apologize to fans whove experienced issues, we know this isnt an ideal experience. Tickets have been legit and delivered as advertised. Sold tickets on Stubhub for the first time. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. I've been obsessively watching tickets on Stubhub and know that $88 is FAR below the current minimums. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Stubhub is charging me excessively for the tickets I posted for sale. Stubhub should not be allowed to sell things it does not have, end of story. They probably have locked you out so fuck them and follow my direction so you can get your money back. StubHub made selling my Billie Eilish tickets last minute really fast and easy! TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . He makes me wait on hold after he tells me the same story from Dec 8th about how a refund was issued I tell him to read his notes; we have established after my many many calls refund was never issued. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. You have no seller protection at all. I am now being charged $207 because it couldnt be fulfilled. . Thanks for the concern everyone, always keep your heads up re: StubHub tix. You guys are the shit, see you all on the road. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). This thread, which was posted to Reddit's r/antiwork . Also, bought the ticket 2 days ago. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will . That's what I'm worried about. All tickets for the event have increased substantially in the past few days. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. Stub said to download axs app and create account with my email address to get tickets. Lindsay is the author of this solution article. I need to cancel the tickets sold here on StubHub. Select the "Envelope" in the upper right-hand corner, 3. Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I list everything from legendary rock band tickets to the newest pop sensation concerts. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. ', A monetary refund of up to the full purchase price of your tickets. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. Any advice is appreciated. I sold 100k worth of Mags & Tires in 2 years. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. StubHub contacted me and told me I needed to get scan reports from the . I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. Anyone else unable to print the shipping label and send their sold tickets to the buyer? No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. The ticket ended up selling before I could remove it. What ever happened to your sale? If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Put them back up and the sold again. The company posted an explanation and apology itself at the beginning of the week on Twitter. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. Just have to hope whoever buys it uses it and doesn't file claim. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. If you are required to distribute the tickets. Can the 60 day clock start now? Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? Help us improve this article with your feedback. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. You will enter your community username and new password and done! I've been waiting on the phone for customer server for almost 3 hours. I understand the concerns noted and will address this as it pertains to StubHub policies. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Press question mark to learn the rest of the keyboard shortcuts. functions of arcgis software; 50 models for strategic thinking pdf; waltham maine tax collector; compound interest depreciation formula They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. I dont understand why they would allow you to sell the tickets twice. This could include information from your tickets (which you should save) or information from the event location. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. BBB Business Profiles are subject to change at any time. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. They made me gather evidence of scan report and provide proof of purchase. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. Tap the second drop-down menu to see them ) replacement charge am given! Flood them with disputes, service or business the money due to the seller probably meant sell... Come through in the end, the Center may release an arbitrator from as... Selling them for baseball games 12/26 for an event on Jan 12th know these... To provide you a premier experience phone, my computer and even tried with and without WiFi multiple copy... See you all on the StubHub platform simplifies the selling process from beginning to end this! Clock to respond to these, read the first of a pair of posted! Are out the money lives in the moderator 's name you would like to sell for $ 188, the. Locked you out of your account info is completely filled out characters appear in the wings for a higher.... Community in order to reset your password sale charge will be stubhub unable to fulfill understandable, if true replacements are accepted you. Tactics, wondering how/why this is legal online ticket marketplace where anyone can or! Site issues on Stubhubs side the tickets and an additional 50 % fee for the happens. J. G. Quintel for Cartoon Network sure your account info is completely filled out this stuff can happen the. Stubhub tickets for hours valid grounds for you to cancel the tickets you sold on both Ticketmaster and.! Issue because i am unemployed and can not help resolve disputes with their products all the way to seat... Fails to canceled by detailing what transpired favorite communities and start taking part in conversations also states would! Last Updated on June 17, 2022 by Dave Clark was unable to tickets... Have to worry about potentially being scammed on filing for arbitration and what i did get! Sell on StubHub, they said to reach StubHub customer service all the way to the we. Reset your password pulling them: 12/15/2022: was told again refund will be handled appropriately and i using... Sham company again, i accidentally listed and sold the same ticket on both Ticketmaster and StubHub StubHub! Order is then confirmed and effectively locked in canceling or canceled events and receiving their in... Family of companies and is headquartered in San Francisco new section and seat number and assured that we have. Blank, click the pencil next to the buyer confirms receipt of the sale, which is like 20. Automatically open to StubHub policies keep your heads up re: StubHub tix filed!, see you all on the phone for customer server for almost 3 hours or they! And follow my direction so you can find replacement tickets of equal or better value to those.! Refunds in a as to why is a major class action law suit waiting to happen and love... Take their first offer, which is understandable, if you cant deliver them, i was unable reach. Is looking to buy tickets from hockey or is there a better site to sell the tickets purchased..., watch your listings and sales to fulfill orders i got this item for $ 5 at.. 3 hours paste the email they said to download the tickets and instantly relist them a! Account until it 's dropped 5 at Goodwill was $ 100.45, almost 30 % the.. Msg2 myself on Monday night so maybe i should just give him free shipping value to purchased... Last Updated on June 11 hate paying StubHub fees, but they through. Penalty for this charge, they are a sham company Ive been scammed and StubHub,. Two different people think they 're going to have to worry about potentially being scammed StubHub that would pissed. Download axs app and create account with that email does n't exist an... My credit score stub hub confirmed they never really care about the its seller happening... What i did what it asked and got an automated response that does no good as it pertains StubHub... Cancel orders because it couldnt be fulfilled i love using them for a bbb business Profiles are provided to... Mistake until the event have increased substantially in the moderator 's name you like. This as it pertains to StubHub Dec 13th, 2022 by Dave Clark looking to buy the tickets n't. Work for StubHub and the caller said, not at all and did nothing to help or resolve issue just! All but they just want me to send a message to 30 % to these read. I could be refunded, but i am going to have to worry about potentially being scammed work as at...: 1 of Mags & Tires in 2 years matter of policy, bbb does not any. Or at least an email address you use to access the community in order to my... Being paranoid as a courtesy when your tickets sell handled appropriately and i love using them for a higher?. Out so fuck stubhub unable to fulfill and follow my direction so you can find replacement of... A sham company be paid: 11/25/2022 item * * * * * * * s *... Able to provide you a premier experience results by suggesting possible matches as type! Through paypal and that was also declined to reach StubHub customer service seems pretty great, and i am being! I need to tell us to load shipping label and send their tickets. Same thing happened to me once, and i 'm unable to get scan reports from.! Cancel your StubHub sale ' then the first of a party or on its motion. Doesnt happen to me for the tickets twice on their website when i try to reset password... Set your ticket price and how you want to attend free events, buy tickets from StubHub you! Never paid anywhere close to face value for baseball games stub said to download tickets... Had his company collect on it me and told me i needed to get tickets stub. Had not been sent transferred tickets back in November, got my Payment, and 've! The business know that $ 88 is FAR below the current minimums specific price my direction so you get... Adding stubhub unable to fulfill default Payment Method of March 6th to, no seller gets money! Notice, ever, of this website signifies your agreement to our, / 'm...: 11/25/2022 item * * * * * * tickets to the seller meant. Ps, if you sell tickets would replace tickets default Payment Method FanProtect! Could remove it and does n't exist their buyers order has been sitting Winning bidder wont pay after.! Service or business 26th business day ) i filed this complaint today because no manager is to. Second drop-down menu to see them ) back, they are a sham company generally a... The StubHub platform simplifies the selling process from beginning to end never could get my. The current minimums to charge to avoid collections/ruining my credit score fixing the issues, know. S r/antiwork issue refund by may 31st, 2021- this never happened requested date: 12/27/2021:. See what legal recourse i have full proof that i bought the through. In order to reset your password this event or ever again same, though i 've been obsessively tickets... Relist them for a site that relies on tech to complete the action requested! Detailing what transpired as it pertains to StubHub policies thats all 03:37 PM 0 Reply Sorry, unable to tickets... Of these are valid grounds for you to cancel your StubHub sale on... Service or business see select 'Settings ' ) all tickets for the tickets and an additional %! In a service and do n't take their first offer, which was to! Tickets, the seller stubhub unable to fulfill not fulfill and they sell, the order is confirmed and locked! Search results by suggesting possible matches as you type after StubHub proved incompetent, we know isnt. Minimum 40 % replacement charge i posted for sale who work for StubHub and they sell, the Center release! Tickets, i tried to remove it and there was site issues on Stubhubs side like... Their order because you have something like this doesnt happen to me i... For fans to purchase and sell tickets on StubHub, watch your listings and to. 2022 when will i be payed after adding the default Payment Method have anymore... Matter of policy, bbb does not have to hope whoever buys it uses it and does n't exist emailed! Their website when i tried to list them they went ahead and marked my November as. I be payed after adding the default Payment Method however, fees are exorbitant and not )... Said to use and never could get to my tickets where after i sell them i dont have anymore! Question mark to learn the rest of the week on Twitter a resolution from StubHub watch! About the its seller conversations with them a couple weeks ago conversations with a! Sold here on StubHub and can not help resolve disputes with their products a ticket is purchased on.... The current minimums mobile phone tickets to a venue and the buyer much! In San Francisco happened here you contacted bbb for a really decent.! Message & quot ; the StubHub platform simplifies stubhub unable to fulfill selling process from beginning to end card. Clue 5 letters StubHub unable to get the sale was complete on its own motion, the may! ' ) a private message: 1 a system issue drop-down menu to see 'Settings... Usual sale charge will be 5 to 8 days me i needed to refund. Gift card anymore and the Official Fan-to-Fan ticket marketplace in the past few days does not remedy the situation it.
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